FSI – MML

Agency:
Department of State, Foreign Service Institute (FSI)

Project:
Multimedia Labs (MML)

Project Overview:

Ventura provided administration, maintenance technical support, and customer service of the Instructional Support Division’s development network and four multimedia laboratories, providing training and customer support services to thousands of users.

Services Provided:

  • Monitor lab use and application utilization
  • Classroom and blending learning sessions
  • Deploy “Train the Trainer” sessions to over 1,200 instructors, representing 70 languages
  • Use of emergent social media platforms for language learning
  • Server administration and maintenance
  • Customer Support
  • Maintain, update, and test ISD’s IT Contingency Plan documentation
  • Project Management
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